Frequently Asked Questions
Everything you need to know about shopping with Highstreet Outlet.
What is the standard delivery time for orders?
We typically process orders within 24 hours. Standard shipping usually takes 3-5 business days, while express options are available at checkout for next-day delivery.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized collection point.
Are your products authentic high-street brands?
Yes, we source genuine overstock and end-of-season clearance items directly from major high-street retailers to bring you authentic fashion at discounted prices.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you ship internationally?
Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery timelines vary depending on the destination country.